Shipping policy
Shipping Policy
Last updated: June 20, 2026
Thank you for shopping with Petlyfe. This Shipping Policy explains how we process, ship, and deliver orders.
Order Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed.
Processing times may be longer during:
- holidays
- peak sales periods
- product launches
- unexpected carrier delays
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Shipping Rates and Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout.
Estimated delivery times depend on your location and selected shipping method. Typical delivery estimates are:
- Standard Shipping: 5-8 business days
Delivery times are estimates only and are not guaranteed.
Domestic Shipping
If you would like to ship to a location not currently available at checkout, please contact us before placing your order.
International Shipping
We do offer international shipping.
If international shipping is available:
- delivery times may vary by destination
- customs, duties, taxes, and import fees are the responsibility of the customer
- delays caused by customs are outside our control
Order Tracking
If tracking is provided for your shipment, you will receive tracking details by email once your order has been dispatched.
Please allow up to 48 hours for tracking information to update after shipment.
Incorrect Address Information
Please make sure your shipping address is complete and accurate at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at petlyfe.shop@gmail.com . We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
We are not responsible for shipping delays caused by carriers, weather, customs, or other factors outside our control.
If your package appears lost or significantly delayed, please contact the shipping carrier first using your tracking number. You may also contact us at [your email address], and we will do our best to assist.
We are not responsible for stolen packages confirmed as delivered to the address provided at checkout.
Damaged Items
If your order arrives damaged, please contact us within [3-7 days] of delivery at petlyfe.shop@gmail.com with:
- your order number
- a description of the issue
- clear photos of the damaged item and packaging
We will review the issue and work with you on a suitable resolution.
Split Shipments
In some cases, an order may arrive in multiple shipments depending on product availability, warehouse processing, or package size. If this happens, you will be notified if tracking is available.
Shipping Restrictions
Some items may have shipping restrictions based on destination, local laws, or carrier limitations. If we are unable to ship your order, we will contact you and provide a refund where applicable.
Contact Us
If you have any questions about shipping, please contact us at:
Email: petlyfe.shop@gmail.com
Store name: Petlyfe